Privacy Policy

Information we process

We process contact details and information that you provide voluntarily through the process assessment, email, or Sales Chat. Technical logs and analytics may also record information about use of the site, such as page paths, language, device or browser data, and interaction events.

Sales Chat and commercial context

During a conversation, Smartservices may process the information you provide to answer, understand the need, contextualize the process or problem, assess the relevance of services, and follow up when you provide contact details.

Interaction information may be used to build commercial context about the organization, process, need, and possible service relevance. Sensitive personal attributes must not be used for commercial evaluation. Do not share confidential or sensitive information in the chat.

Purposes and minimization

We use information to respond, evaluate a process, provide relevant commercial follow-up, understand site performance, maintain security, and improve the experience. We seek to collect only what is reasonably necessary for those purposes.

Analytics, cookies, and storage

The site uses technical storage and may use analytics technologies through Google Tag Manager and Google Analytics 4. See the Cookie Policy for the current inventory.

Security and retention

We apply reasonable technical and organizational safeguards. Information is retained according to operational need and then deleted or anonymized when it is no longer reasonably required, subject to technical and legal obligations.

Contact

For privacy questions or requests, write to [email protected].