{"id":156,"date":"2026-09-16T13:34:49","date_gmt":"2026-09-16T16:34:49","guid":{"rendered":"https:\/\/beta.smartservices.com.ar\/soluciones\/process-automation\/"},"modified":"2026-09-21T15:11:38","modified_gmt":"2026-09-21T18:11:38","slug":"process-automation","status":"publish","type":"solution","link":"https:\/\/www.smartservices.com.ar\/en\/solutions\/process-automation\/","title":{"rendered":"Process Automation"},"content":{"rendered":"

Solutions<\/a>\/<\/span> Process automation<\/p>

PROCESS AUTOMATION<\/p>

Less manual follow-up. More process running on its own.<\/h1><\/div>

We identify repetitive tasks, information handoffs, and waiting points, then turn them into simpler, more consistent, measurable workflows.<\/p>

Assess a process \u2192<\/span><\/a>See what can be automated \u2193<\/span><\/a><\/div><\/div><\/div>
Event<\/span>\u2192<\/i>Rule<\/span>\u2192<\/i>Action<\/span>\u2192<\/i>Status updated<\/span>Exception \u2192 person<\/strong><\/div><\/div><\/div>\n

THIS STILL DEPENDS ON A PERSON<\/p>

Where is someone still stepping in because the system does not?<\/h2>
  1. 01<\/span>They receive a file and enter it into another system.<\/li>
  2. 02<\/span>They check every day to see whether a status changed.<\/li>
  3. 03<\/span>They gather information from several sources to build a report.<\/li>
  4. 04<\/span>They send reminders to keep the process moving.<\/li>
  5. 05<\/span>They re-enter information that already exists.<\/li>
  6. 06<\/span>They manually review exceptions that could be detected automatically.<\/li><\/ol><\/div><\/div>\n

    PROCESS MAP<\/p>

    Automate the normal path. Design what happens when exceptions occur.<\/h2>

    We follow the full route: what triggers it, what information it needs, where it waits, and when a person should step in.<\/p><\/div>

    1. 01<\/span>Input<\/strong>What triggers the process?<\/small><\/li>
    2. 02<\/span>Validation<\/strong>What data does it need?<\/small><\/li>
    3. 03<\/span>Rule \/ decision<\/strong>What condition applies?<\/small><\/li>
    4. 04<\/span>Action<\/strong>What can be executed?<\/small><\/li>
    5. 05<\/span>Update<\/strong>Which system changes?<\/small><\/li>
    6. 06<\/span>Notification<\/strong>Who needs to know?<\/small><\/li>
    7. 07<\/span>Exception<\/strong>When should a person step in?<\/small><\/li><\/ol><\/div><\/div>\n

      WORK PATTERNS<\/p>

      What we automate.<\/h2>
      A<\/span>

      Information movement<\/h3>

      Transfer information \u00b7 consolidate sources \u00b7 synchronize statuses.<\/p><\/section>

      B<\/span>

      Repetitive execution<\/h3>

      Create records \u00b7 trigger actions \u00b7 produce documents \u00b7 run checks.<\/p><\/section>

      C<\/span>

      Follow-up<\/h3>

      Detect due dates \u00b7 flag deviations \u00b7 request approvals \u00b7 update owners.<\/p><\/section>

      D<\/span>

      Processing<\/h3>

      Validate data \u00b7 classify information \u00b7 apply rules \u00b7 prepare a decision.<\/p><\/section>

      E<\/span>

      Exceptions<\/h3>

      Detect out-of-tolerance cases \u00b7 escalate \u00b7 record the decision \u00b7 continue.<\/p><\/section><\/div><\/div><\/div>\n

      CAPABILITIES \u00b7 NOT SYNONYMS<\/p>

      Automation does not necessarily mean AI.<\/h2>

      Integration<\/a><\/strong>connects systems and moves information.<\/span><\/p>

      Automation<\/strong>executes rules, actions, and follow-up.<\/span><\/p>

      AI<\/strong>interprets text, documents, or context.<\/span><\/p>

      Agents<\/strong>coordinate multiple steps and tools.<\/span><\/p>

      AI consulting<\/a>helps determine where AI makes sense.<\/span><\/p><\/div><\/div><\/div>\n

      HUMAN CONTROL<\/p>

      Real processes have exceptions.<\/h2><\/div>

      Good automation does not ignore cases outside the normal path. It defines tolerances and makes clear when to stop or request human intervention.<\/p>